FAQ

Table of Contents
Computer Accounts
Computer Facilities
Computer Systems Support
Sophos Anti-Virus
Email and Webmail
Printing
Desktop Environments
Remote Access and Secure Shell
Graphics Software
Networking
Software Engineering
Web Pages
Web-Based Resource Scheduler
Hipas

Computer Systems Support
Where should I go for help first?
How do I get help for a computer systems problem?
How do I get immediate help for a computer systems emergency?
Who are the LPL Central Computing Systems (LCS) staff?

Sophos Anti-Virus
How do I get and install or update Sophos Anti-Virus on my PC?
How do I configure Sophos Anti-Virus on my Windows PC?
Where can I get information on viruses, worms, and hoaxes?
How can I determine whether an email I've received has a virus/worm?
Should I forward email my peers that contains warnings about viruses?
Why do I receive virus email from people at LPL whose computers are not infected?

Email and WebMail
How do I use LPL email?
How do I configure my LPL email client?
My Android phone cannot send mail. How do I fix this?
My Android phone is configured for mail, but mail is slow, late, or not being delivered
How do I achieve optimal LPL email performance?
How do I filter or block spam from my incoming email at LPL?
Where does my filtered spam go?
How do I find my spam folders?
How do I prevent the spam filtering of mail from certain senders (create a whitelist)?
How do I tell the LPL spam filter to always tag mail from certain senders as spam (create a blacklist)?
I upgraded my LPL email client to Thunderbird 3.0 and now cannot send mail. How do I fix this?
How do I use LPL WebMail?
How do I see my IMAP folders in LPL WebMail (SquirrelMail)?
Why is my LPL Webmail running slow?
Where does a draft of a reply go when I click "Save Draft" in LPL WebMail?
If I lose my network connection while composing a message/reply in LPL WebMail, can I recover my composition?
LPL WebMail keeps asking me to install a certificate. Why?
I can't send mail to LPL, due to a DNS problem. How do I fix this?
I can't send mail to LPL, because my outgoing mail server is on the Spamhaus or Barracuda blocklist. How do I fix this?
Outlook Express prevents me from opening email with attachments. How do I fix this?
How do I install and configure Pine on my Windows PC?
How do I read Microsoft Word attachments in UNIX mail?
Pine hangs when run after logging in to LPL remotely via SSH from my Apple PC. What's wrong?
Where do I find info on using mailing lists (Majordomo)?
How do I access archived mailing list messages (Majordomo)?
How do I get a mailing list created (Majordomo)?
Where do I find info on maintaining my mailing list (Majordomo)?
How do I set up UAConnect email to forward to LPL Mail?

Computer Accounts
Who may have an LPL computer account?
How do I get an LPL computer account?
How do I change my LPL password?
I get "Permission denied" when trying to change my LPL password. What should I do?
I forgot my LPL password. What do I do?

Computer Facilities
What are the IP addresses of the public printers at LPL?
What kind of printers and other peripherals are available at LPL?
Where is LPL's public FTP (anonymous ftp) site?
What types of computers are available at LPL?
What kind of MACs and Windows PCs are available at LPL?
How do I scan documents and convert them into pdf files at LPL?
What LPL systems are not part of LCS?
How do I find out who's using software licenses?
What supercomputing facilities are available for parallel-processing, visualization, and scientific applications?
What software is available on my server?

Graphics Software
How do I use IDL?
Why are the IDL 5.5 online help files missing from the 5.5 distribution?
How do I use Gimp?
How do I use gv?
How do I use PGPLOT?
How do I use SuperMongo?
How do I use Xmgr?
How do I use xv?

Remote Access and Secure Shell
Where is LPL's public FTP (anonymous ftp) site?
How do I use Secure Shell Transfer on my Win PC?
How do I access LPL computers from outside of the lpl.arizona.edu network?
How do I download and install SSH on my Windows, Mac, or Linux Machine?
How do I upgrade SSH on my Windows PC?
Where is SSH on my UNIX machine?
Why is my telnet connection attempt refused?
Is there a secure FTP?
In SSH File Transfer, how do I see more remote files than just those under my home directory?
After Windows->UNIX SSH File Transfer, how do I remove the extra carriage returns from my file?
How do I set up unchallenged Secure Shell (SSH) access?

Networking
How do I configure a default route for OSX or another BSD style machine?
Where can I download the University of Arizona VPN client and documentation?
Where can I download a 64-bit Windows 7 VPN client for use with the U of A VPN?

Printing
What are the IP addresses of the public printers at LPL?
What kind of printers and other peripherals are available at LPL?
How do I print a poster at LPL?
How do I set/change the default printer on my sunray (in sun java desktop)?
How do I set the default printer in CDE on my Solaris workstation?
How do I print the screen in CDE on my Solaris workstation?
How do I add a network printer to my Windows PC?
How do I add a network printer to my Redhat Linux machine?
How do I add a network printer to my Macintosh machine?

Desktop Environments
Where can I download U of A licensed software and documentation?
Where can I download anti-spyware utilities for my Win PC?
Where can I download no-cost Win PC and Mac utilities?
How do I scan documents and convert them into pdf files?
Do you have an excellent online Mac OS reference?
How do I get and install XWin-32 on my Windows PC?
How do I set the default printer in CDE on my Solaris workstation?
How do I print the screen in CDE on my Solaris workstation?
How do I add a network printer to my Windows PC?
How do I add a network printer to my Redhat Linux machine?
How do I view or save a postscript file on my Windows PC?
How do I change Windows Explorer to open in a specified location, rather than c:\My Documents?
How do I use the Windows Terminal Server?
What software is on the Terminal servers and how do I get another package installed?
What are the configurations for the Windows Terminal Servers?
How do I use the SunRays?

Software Engineering
Where can I get help designing and developing software?

Web Pages
How do I learn the basics of writing HTML?
How do I set up my own LPL web page?
How do I password-protect my LPL web page?
How do I scan my hard-copy lecture notes for display on my class web site?
Is there a list of HTML codes used for displaying various colors?

Web-Based Resource Scheduler
How do I use the LPL Resource Scheduler?