PtyS/LPL Central Computing Systems (LCS)

	Department of Planetary Sciences Lunar and Planetary Laboratory

	LPL Central Computing Systems (LCS)

Frequently Asked Questions (FAQ) - Mail

How do I configure my LPL email client to use SSL for incoming mail?

When you begin using your modern graphical email client program (e.g., Thunderbird, Mac Mail, Outlook), it will present a series of setup screens. When prompted, fill in the following values:

Account type = IMAP (not POP).
Name = your-first-name your-last-name (e.g., Jane Doe)
Email address = your-lpl-username@lpl.arizona.edu (e.g., jdoe@lpl.arizona.edu)
Incoming server = hindmost.lpl.arizona.edu
Incoming username = your-lpl-username (e.g., jdoe)
Outgoing server = hindmost.lpl.arizona.edu (this might not be an option at this point in the setup)
If prompted for security settings:
- Use SSL on port 993 for incoming (or just SSL for Mac Mail)
- Use TLS on port 587 for outgoing (or just SSL for Mac Mail)

Then use the instructions below to configure your email client to use IMAP with SSL.

After that, click here to configure your email client to use TLS to send mail.

Outlook 2000 (Windows)

Click the Tools menu and select Accounts.
Set the Incoming mail server name to hindmost.lpl.arizona.edu
Click the Mail tab and highlight the email account you wish to change.
Click Properties.
Click the Advanced tab.
Check the box next to "This server requires a secure connection (SSL)" for the Incoming server.
Set the Incoming port number to 993 (or 995 for POP).

Outlook 2003 (Windows)

Start Outlook 2003.
Click the Tools menu and select E-mail Accounts.
Select View or change existing email accounts.
Click Next.
Highlight the email account you wish to edit.
Click Change.
Set the Incoming mail server name to hindmost.lpl.arizona.edu
Click More Settings.
Click the Advanced tab.
Check the box next to "This server requires an encrypted connection (SSL)" for the Incoming server.
Set the Incoming server port number to 993 (or 995 for POP).
Do not check the box next to "Use Secure Password Authentication". Uncheck it, if necessary.
Click OK.
Click Next.
Click Finish.

Outlook 2007 (Windows)

Start Outlook 2007.
Click the Tools menu and select Options.
Click the Mail Setup tab.
Click the Send/Receive button.
Click the Edit button.
Click the Account Properties button.
Click the Advanced tab.
Under Incoming Server, select SSL next to "Use the following type of encrypted connection".
Set the Port number automatically to 993 (or 995 for POP).
Do not check the box next to Use Secure Password Authentication. Uncheck it, if necessary.
Click OK.
Click OK.
Click Close.
Click OK.

Outlook 2010 (Windows)

Start Outlook 2010.
Click the File tab.
Click the Account Settings button.
Click the "Add or remove accounts or change existing connection settings" button.
Click on the account that you wish to change.
Click the Change button.
Set the Incoming mail server to hindmost.lpl.arizona.edu
Uncheck the box next to "Require logon using Secure Password Authentication (SPA)".
Click the More Settings button.
Click the Advanced tab.
Under the "Incoming server (IMAP)" line, select SSL next to "Use the following type of encrypted connection".
Next to "Incoming server (IMAP)", set the number to 993.
In the "Root folder path" field, type "mail" (without quotes).
Click OK.
Click Next.
If you see a pop-up saying "The server you are connected to is using a security certificate that cannot be verified":
- Click View Certificate.
- Click Install Certificate.
- Click Next, Next, Finish, OK, OK, Yes.
Click Finish.
Click Close.

Outlook Express

Start MS Outlook Express.
Click the Tools menu and select Accounts.
Select the appropriate account.
Click Properties.
Click the Servers tab.
Set the Incoming server name to hindmost.lpl.arizona.edu
Click the Advanced tab.
Check the box next to "This server requires a secure connection (SSL)" for the Incoming server.
Click OK.
Click Close.

Thunderbird 2.x (Windows)

Start Thunderbird.
Click "Tools".
Click "Account Settings".
From the left pane under Account Settings, select Server Settings.
In the Security and Authentication box under "Use secure connection", click on SSL.
Make sure the "Use secure authentication" box is not checked.
Click the "Advanced" button.
In the "IMAP server directory" field, type "mail" (without quotes).
Uncheck the "Show only subscribed folders" box.
Click OK.
From the left pane under Account Settings, select Outgoing Server (SMTP).
Click Edit.
In the Security and Authentication box, under "Use secure connection", click on TLS.
Click OK.

Thunderbird 3.x (Windows)

Start Thunderbird.
Click "Tools".
Click "Account Settings".
Click "Server Settings".
Set the "Server Name" to hindmost.lpl.arizona.edu
Set "Connection Security" to "SSL/TLS".
Set "Authentication Method" to "Normal password".
Set "Port" to 993.
Click the "Advanced" button.
In the "IMAP server directory" field, type "mail" (without quotes).
Uncheck the "Show only subscribed folders" box.
Click OK.
Click OK.

Thunderbird 2.x (Mac OS 10.x)

Start Thunderbird.
Click "Tools".
Click "Account Settings".
Click "Server Settings" (in the left side of the window).
Under "Server Settings", check "Use secure connection (SSL)".
Click the "Advanced" button.
In the "IMAP server directory" field, type "mail" (without quotes).
Uncheck the "Show only subscribed folders" box.
Click OK.
Click OK.

Thunderbird 3.x (Mac OS 10.x)

Start Thunderbird.
Click "Tools".
Click "Account Settings".
Click "Server Settings".
Set the "Server Name" to hindmost.lpl.arizona.edu
Set "Connection Security" to "SSL/TLS".
Set "Authentication Method" to "Normal password".
Set "Port" to 993.
Click the "Advanced" button.
In the "IMAP server directory" field, type "mail" (without quotes).
Uncheck the "Show only subscribed folders" box.
Click OK.
Click OK.

Netscape

Start Netscape.
Click the Edit menu and select Mail and Newsgroup Account Settings.
Under your email account, click on Server Settings.
In the right pane, enable Use Secure connection (SSL).
Click OK.

Entourage 2004

Note: Entourage supports Secure Sockets (SSL) beginning with version 2004 (Version 11.1).
If you are running a version older than 2004, you must upgrade Entourage to enable SSL.

Start Entourage.
Choose Tools, then choose Accounts.
Highlight the account to edit and click Edit.
Click the Account Settings tab.
Under "Receiving Mail", click on "Click here for advanced receiving options".
Check the box next to "This IMAP service requires a secure connection (SSL)"
Click Close.
Click OK.
Exit Entourage and reopen Entourage.

OS X Mail Client (Mac Mail) IMAP

In OS X Mail, click Mail, then Preferences.
Click the Account tab. The Account Information window appears.
Set the Incoming Server name to hindmost.lpl.arizona.edu
Click the Advanced tab.
Check the box next to "Use SSL".
Set the Port number to 993.
In the IMAP Path Prefix field, type "mail" (no quotes).
Close the Account Preferences Account window.
Choose Save when prompted.
Quit Mac Mail.
Reopen Mac Mail.

OS X Mail Client (Mac Mail) POP

Open Mac Mail.
Click Mail.
Click Preferences.
Click the Account tab. The Account Information window appears.
Set the Incoming Server name to hindmost.lpl.arizona.edu
Click the Advanced tab.
Check the box next to "Use SSL"
Set the Port number to 995.
Close the Account Preferences Account window.
Choose Save when prompted.
Quit Mac Mail.
Reopen Mac Mail.

Android/Droid IMAP

Android/Droid users: click here for instructions.

Eudora, Pegasus, and Pine

Eudora, Pegasus, and Pine Users: Please contact LPL Systems for assistance.

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