Email

Frequently Asked Questions

Computing FAQ

Email

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Easiest and recommended is to use UA email.

To access UA email, faculty/staff go to UAConnect ; students go to CatMail. 

For faculty/staff UA email how-to docs, see UA email and calendar support.

For student UA email how-to-docs, see CatMail support.

All legacy LPL mail accounts have all been migrated, mostly to UA email accounts. LPL forwards will remain in place in perpetuity.
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Faculty and staff may access their UA email and calendars by going to UAConnect.

Students may access their UA email by going to CatMail

For faculty/staff how-to docs, check UA email and calendar support.

For student UA email how-to-docs, see CatMail support.
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To have your LPL email forwarded to your UA email address, please send a help request to LPL Systems, specifying your UA email address and asking that your email be forwarded.
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Here are instructions for configuring your LPL email client to securely send mail, using any of several popular email programs.

Thunderbird 

  • Click Tools -> "Account Settings" -> "Outgoing Server".
  • Click Edit.
  • In the "Server Name:" field, type hindmost.lpl.arizona.edu
  • In the "Port:" field, change 25 to 587.
  • In the list next to "Connection security:", select "STARTTLS".
  • In the list next to "Authentication method:", select "OAuth2".
  • Type your LPL username in the "User Name:" field.
  • Click OK.
  • Click OK.

Mac Mail

  • Click Mail -> Preferences -> Accounts.
  • If you have more than one account, click once on the account that you'd like to configure.
  • If you already have an outgoing server configured for this account:
    • Click on that outgoing server entry (displayed to the right of "Outgoing Mail server (SMTP)").
    • Click Edit SMTP Server List in the pop-up menu.
    • Type hindmost.lpl.arizona.edu in the "Outgoing Mail Server (SMTP)" field.
    • Click "Advanced".
    • Click the radio button next to "Use custom port".
    • Type 587 in the "Use custom port" field.
    • Click the box next to "Use Secure Sockets Layer (SSL)".
    • Select "Password" in the list next to "Authentication".
    • Type your LPL username in the "User Name:" field.
    • Click OK.
  • If you do not yet have an outgoing server configured for this account:
  • Click on the word "None" (displayed to the right of "Outgoing Mail server (SMTP)").
  • Click Edit SMTP Server List in the pop-up menu.
  • Click the + button in the pop-up window.
  • Type LPL in the "Description" field.
  • Type hindmost.lpl.arizona.edu in the "Server Name" field.
  • Click "Advanced".
  • Click the radio button next to "Use custom port".
  • Type 587 in the "Use custom port" field.
  • Click the box next to "Use Secure Sockets Layer (SSL)".
  • Select "Password" in the list next to "Authentication".
  • Type your LPL username in the "User Name:" field (without @lpl.arizona.edu).
  • Click OK.
  • Click Show Certificate.
  • Click the box next to "Always Trust..."
  • Click Connect.
  • Type your Mac password to store the certificate in your Mac keychain.
  • Click OK.
  • The first time you send using Mac Mail, you will see a pop-up regarding security certificate.

Outlook Express (Windows)

  • Click Tools -> Accounts -> Mail -> Properties -> Advanced.
  • Next to "Outgoing mail (SMTP)", change 25 to 587.
  • Check the box next to "This server requires a secure connection (SSL)".
  • Click Apply.
  • Click OK.
  • Click Properties -> Servers.
  • In the "Outgoing mail (SMTP):" field, type hindmost.lpl.arizona.edu
  • Under "Outgoing Mail Server", check the box next to "My server requires authentication".
  • Click Settings.
  • Click the radio button next to "Use same settings as my incoming mail server.
  • Do not check the box next to "Log on using Secure Password Authentication"
  • Click OK.
  • Click Apply.
  • Click OK.
  • Click Close.

Outlook (Windows)

  • Click the File tab.
  • Click the "Account Settings" button.
  • Click the "Add and remove accounts or change existing connection settings" button.
  • Highlight your LPL entry in the list.
  • Click the "Change" button.
  • Uncheck the box next to "Require logon using Secure Password Authentication (SPA)".
  • Enter hindmost.lpl.arizona.edu next to "Outgoing mail server (SMTP)".
  • Click "More Settings".
  • Click the Advanced tab.
  • Next to "Outgoing mail (SMTP)", change 25 to 587.
  • Under that, select TLS next to "Use the following type of encrypted connection".
  • Click OK.
  • Click "More Settings".
  • Click the "Outgoing Server" tab.
  • Check the box next to "My outgoing server (SMTP) requires authentication".
  • Click the radio button next to "Use same settings as my incoming mail server".
  • Click OK.
  • Click Next.
  • Click Finish.

Android/Droid

Android/Droid users: see "How do I configure my Android phone to send and receive LPL mail?" for instructions.
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For in-depth information on phishing, visit the UA Info Security Phishing page.

In general, if an email seems phishy, it probably is. When in doubt:

  • Contact the sender (via phone or in a separate email or in person) to determine if the message is legit.
  • Check the UA Phishing Alerts page.
  • Forward the message your systems staff (LPL Systems, PIRL Sys, or OREX SA's) for evaluation.

Here are six characteristics of phishing emails. Watch for them!

  • The email message is poorly written.

Poor grammar, spelling mistakes, and odd turns of phrase are telltale signs of phishing.

  • The sender's email address looks phishy.

Phishing emails can come from an address that may look genuine. Take a moment to examine the From-address closely; don’t just check the name of the sender. Check the email address by hovering your cursor over it. 

  • The message has a suspicious attachment.

Unsolicited emails with attachments are often phishing attempts. If you receive an email from an institution out of the blue that contains an attachment, your phishing alarm should start ringing.

  • The message is designed to make you panic.

Phishing is designed to create a false sense of urgency. Slow down and be cautious. A standard ploy is to falsely claim that your account has been compromised or will be closed if you do not act immediately. 

  • The email asks you to provide personal information.

If you receive an unsolicited email from an institution that asks you to provide sensitive information (like passwords, account numbers, social security numbers), it’s a scam.

  • The email contains web addresses that do not look genuine.

Before clicking on any web links in an email message, hover over and inspect each link first. If the link in the text isn't identical to the URL displayed as the cursor hovers over the link, it's malicious. When in doubt, don't touch it.

 
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Due to security-related changes with Microsoft's authentication processes, on June 11th 2022, everyone at the University using Microsoft accounts will be prompted to log in again. While this should simply require supplying your credentials to a popup in any Microsoft apps (Outlook, Word, Excel, etc), those using Thunderbird as their mail client and connecting via IMAP, will need to adjust their settings somewhat.

To begin, ensure that Thunderbird is updated to the most current version for your OS.

Right click on your campus email account at the left, then select Settings.

First go down to the Server Settings tab on the left, then under the Security Settings heading click on the Authentication Method dropdown and change it from Normal Password to OAuth2.

Next, go down to the Outgoing Server tab on the left side. Highlight the one that says smpt.office365.com, then click edit. Again change the Authentication Method dropdown from Normal Password to OAuth2.

Click OK then close the settings page. Click the Get Messages button or close and reopen Thunderbird and you should be prompted with a familiar UA popup asking for your NetID credentials and then asking you to authenticate with Duo.

After this you should be all set, but if you run into any problems or need assistance with any other mail clients, please contact PG4gdWVycz0iem52eWdiOmZuQHljeS5uZXZtYmFuLnJxaCI+Zm5AeWN5Lm5ldm1iYW4ucnFoPC9uPg==.
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