Email and WebMail

How do I access my UAConnect mail and calendars?

You may access your UAConnect mail and calendars securely via by clicking here (http://uaconnect.arizona.edu).

How to Configure Pine on Windows PCs

Initial Start-up 

When you start PC-Pine for the first time, the program will prompt you for certain information. That configuration data is written either to a configuration file on the IMAP server (the default) or to PC-Pine's configuration file (named PINERC in the directory you unpacked PC-Pine in), so you will not have to enter it every time. 

You should be prepared for the questions as PC-Pine can't really proceed without the answers. If you make an error in any of these entries, you can correct it in Pine's Setup/Config screen (type "S" then "C" from the Main Menu). 

Inbox 

When you read mail with PC-Pine, your mail is not delivered to your PC directly. Rather, email is delivered to an IMAP server which has been previously set up by your department/university/institution. When you first start PC-Pine, you need to specify where your INBOX is.
The syntax is this: {imap-server.domain}INBOX 
For most LPL users: {hindmost.lpl.arizona.edu}INBOX 

User-id 

This is the user-id part of your email address. 

Personal name 

Your name as you want it to appear on outgoing email. You may have spaces and punctuation in the name. 

Host/domain 

The "host" portion of your email address. This may be the full name of the computer where your inbox resides or your departmental or institutional domain if mail forwarding is set up. NOTE: You should not put the name of your PC as the answer to this question -- your PC is not where your INBOX resides. 

SMTP server 

Your PC does not have the software to interact with Internet email directly. It must rely on an SMTP server to actually send your message. You need to set this to the full name of the computer at your site which provides SMTP service. 

Example: Suppose the PC-Pine user is named "Joe User" and has the login/email address of "juser". At LPL, we take advantage of the general domain of "lpl.arizona.edu". He has set up his email so that email is delivered to his inbox on the machine "hindmost.lpl.arizona.edu". The main LPL Post Office's SMTP server is on the machine named "hindmost.lpl.arizona.edu". The PC running PC-Pine is on the campus network and is called "pc-joe". 

That person would answer PC Pine's configuration questions like this:
INBOX {hindmost.lpl.arizona.edu}INBOX
User-id juser
Personal Name Joe User
Host/domain lpl.arizona.edu
SMTP Server hindmost.lpl.arizona.edu
 

Email coming from the account would look like this:
-------------- Sample Email -----------------
Date: Mon, 16 July 1993 08:45:43 -0700
From: Joe User < username@lpl.arizona.edu>
To: Pine Development Team < pine-bugs@cac.washington.edu>
Subject: My First Message
 

Local Support Files 

The Release Notes (Press "R" on the Main Menu) contain a section on Configuration, including default file names and environment variables. In brief, PC-Pine uses the following rules for finding config and support files: 

1. The location of the PINERC is searched for in the following order of precedence:
a. File pointed to by PINERC environment variable
b. $HOME\PINE\PINERC
c. A file named PINERC in the same directory as PINE.EXE 

2. The HOME environment variable, if not set, defaults to root of the current working drive. 

3. The default for most support files (e.g. PINE.SIG and ADDRBOOK) is the same directory as the PINERC file. 

4. The support files (PINE.HLP and PINE.NDX) must be in the same directory as PINE.EXE. 

Descriptions of these files follows: 

PINERC 

The Pine configuration file. It contains all of Pine's configuration information -- much more than just the essentials listed above. There are comments in the PINERC to help you out. Also, PC-Pine comes with a sample PINERC you can use as a model. See the release notes for this version (they are compiled into the program) for more details. 

ADDRBOOK 

Your Pine address book. All the tools you need to manage the address book are in Pine itself, so you shouldn't need to worry about this. 

PINE.SIG 

Your signature file. If this file exists, Pine will automatically insert it into every outgoing message. You can specify a different name for this file in the PINERC if you like. 

NEWSRC 

The NEWSRC is your subscription list for newsgroups. By default Pine will create this file in the same directory as your PINERC, but will recognize it in your $HOME directory as well. You can specify a different name for this file in the PINERC if you like. 

MAILCAP 

The MAILCAP file is not required by PC-Pine for normal operation, but is the configuration file that can be used to help PC-Pine deal with types and subtypes of MIME attachments it doesn't have builtin knowledge of. The MAILCAP file is automatically recognized in either the same directory as your PINERC or the same directory as PINE.EXE. You can specify a different MAILCAP file (or files) using the MAILCAPS environment variable which takes a semicolon delimited list of locations. A sample MAILCAP, MAILCAP.SAM, is included in the distribution to help get started. 

PC-Pine will search your PC's Registry database for attachment handling information that cannot be found in the MAILCAP file. 

MIMETYPE 

The MIMETYPE file is not required by PC-Pine for normal operation, but is the configuration file that can be used to help PC-Pine apply the proper MIME type and subtype information to attachments it sends. The MIMETYPE file's location is the same as that described for MAILCAP above. A sample MIMETYPE, MIMETYPE.SAM, is included in the distribution to help get started. 

PC-Pine will search your PC's Registry database for attachment handling information that cannot be found in the MIMETYPE file. 

Local Directory for Folders 

Another important directory to PC-Pine is the location for local mail folders. By default, PC-Pine will create the directory $HOME\MAIL to use as the directory to store mail you save to the local disk. If the $HOME environment variable is not defined, PC-Pine will assume the root of the current working drive. This location can be overridden by changing or adding "folder-collections" definitions in PC-Pine's Setup/Config screen. 

Common PC-Pine Installation Problems 

Configuration settings aren't being saved 

This problem can happen if you run pine from one directory and then decide to move your pine directory to another location. PC-Pine stores certain variables, including the configuration location, in the Windows Registry (which you shouldn't ever need to manually edit). There are a couple of ways to go about removing or resetting the values in the registry. 

1) Run PC-Pine's registry value deletion command. This can be done by running: "< your pine directory>\pine.exe -registry clear" from the DOS prompt. You could create a shortcut to pine.exe and change the "Target" value to the above command. 

2) Tell PC-Pine where to look for the configuration file. Configuration information is stored in a file called the PINERC. With the "-p PINERC" option, you can tell PC-Pine the location of your pinerc. An example of this would be to run: "< your pine directory>\pine.exe -p C:\pine\mypinerc". Again, you can use the DOS prompt or the shortcut method explained in (1). 

Additionally, there is the "-registry set" option, which will actively set registry values to the current setting, and is therefore useful with the "-p PINERC" option. 

How do I find my spam folders?

Your LPL email client must use IMAP (not POP) in order for you to see your spam folders. If you are a POP user, please contact LPL Systems Staff to have your mail converted to IMAP, or to have your spam filter disabled. If you don't know what IMAP and POP are, contact LPL Systems Staff (or use google) to find out.

To access your spam folders in pine:
ssh to hindmost and run pine. You will see the almost-certainly-spam and probably-spam folders in your list of folders (from the Main Menu, type L to see the folder list).

Below are instructions for Mozilla Thunderbird, Netscape, and MS Outlook users. The procedure for other GUI mail clients is similar. If you need more help, please contact LPL Systems Staff.

To access your spam folders in Mozilla Thunderbird or Netscape Mail:

Click File->Subscribe

If your mail client is configured to find your folders under /home/yourusername/mail, you'll see entries for your spam folders in the list.

If not, you'll probably see an entry called mail.
Click on the little arrow next to that and you'll see two spam folder entries.

In either case:

Click on the dot to the right of each entry, changing it to a check mark.
Then click on each spam folder entry to highlight it.
Click the Subscribe button for each spam folder entry.
Click ok or apply then ok.
You should now see your spam folders in the folder list or under mail in the list.
You might need to minimize and maximize your folders list.
(Click - and + next to your imap tree on the mail client gui).

To access your spam folders in MS Outlook:

Click on Tools (top-center of the Outlook window).
Click on IMAP Folders.
Click on the All tab.
Click on the Query button.
Click the almost-certainly spam entry in the list.
Click on the Subscribe button.
Click on the probably-spam entry in the list.
Click on the Subscribe button.
Click Apply.
Click OK.
You should now see your spam folders in the folder list or under mail in the list.
You might need to minimize and maximize your folders list.
(Click - and + next to your imap tree on the mail client gui).

I upgraded my LPL email client to Thunderbird 3.0 and now cannot send mail. How do I fix this?

Thunderbird 3.0 is known to incorrectly modify existing secure outgoing mail settings the first time one sends a message. 
To fix this problem after upgrading, perform the following steps:

  • Start Thunderbird 3.0.
  • Click Write.
  • Compose a test message to yourself.
  • Click Send. If this fails, fix the problem as follows.
  • Click Tools -> "Account Settings" -> "Outgoing Server".
  • Click Edit.
  • In the "Server Name:" field, type hindmost.lpl.arizona.edu
  • In the "Port:" field, change 25 to 587.
  • Check the box next to "Use name and password".
  • Type your LPL username in the "User Name:" field.
  • Do not check the box next to "Use secure authentication" (uncheck it).
  • In the list next to "Connection security:", select "STARTTLS".
  • Click OK.
  • Click OK.

Brief Explanation:

While a mail server may allow either secure connection (STARTTLS) or secure authentication, 
a mail server may not support both methods at the same time.

The Thunderbird 3.0 upgrade process modifies your existing settings to try to use both methods, which will not work. 
The above procedure configures your email client to use secure connection only, which the LPL mail server supports.

How do I analyze and fix my outgoing mail server's DNS issues?

Instructions for Mail Systems Administrators

To help block spam, the LPL mail server filters incoming connections by checking the DNS (Domain Name Service) records of sending mail servers. Incoming connections are rejected from systems which have missing, incomplete, or conflicting DNS entries. To analyze and fix your mail server's DNS entries, follow the instructions on this page.

From a Linux, Unix, or DOS command line, use the nslookup command to check that the IP address for your outgoing mail server resolves to a hostname (do a reverse DNS lookup). For example, suppose your outgoing mail server's IP address is 150.135.111.1:

# nslookup 150.135.111.1 
Server: 150.135.109.216 
Address: 150.135.109.216#53

1.111.135.150.in-addr.arpa name = hindmost.lpl.arizona.edu.

In this example, the IP address resolves to the hostname hindmost.lpl.arizona.edu .

If your mail server's IP address does not resolve to a hostname, that is why your server's outgoing mail is being rejected by other servers.

If your mail server's IP address resolves to a hostname, then use nslookup to check that the hostname assigned to the IP address resolves to the same IP address (do a forward DNS lookup). Continuing the above example:

# nslookup hindmost.lpl.arizona.edu 
Server: 150.135.109.216 
Address: 150.135.109.216#53

Name: hindmost.lpl.arizona.edu Address: 150.135.111.1

In this example, the hostname hindmost.lpl.arizona.edu resolves to the same IP address, so its forward and reverse DNS entries match each other.

If the hostname resolves to the same IP address that you used in your first DNS lookup, your mail server's DNS configuration is correct. This is known as FCrDNS or full-circle reverse DNS or forward-confirmed reverse DNS.

If the hostname does not resolve to an IP address, or does not resolve to the same IP address, your mail server fails the FcRDNS check; that is why your server's outgoing mail is being rejected by other servers.

Click here for an explanation of how reverse DNS checks fit into best practices for email and network administration.

How to fix FCrDNS Issues

To fix the problem, the DNS records for your outgoing mail server need to be updated, so that:

  • The IP address of the mail server resolves to a hostname, and
  • That hostname resolves to the same IP address.

If you do not manage your own DNS server, you'll need to contact your Internet Service Provider (ISP) and ask the ISP to update their DNS records accordingly.

I can't send mail to LPL, due to a DNS problem. How do I fix this?

To help block spam, the LPL mail server filters incoming connections by checking the DNS (Domain Name Service) records of sending mail servers. Incoming connections are rejected from systems which have missing, incomplete, or conflicting DNS entries.

The sender then receives one of the following error messages:

  • Possibly forged hostname for ip-address-of-sending-mail-server
  • Fix reverse DNS for ip-address-of-sending-mail-server

Legitimate senders who receive such a message should send an email to sys (LPL Systems) (using another email account/ISP, like gmail), specifying the from-address that cannot send. LPL Systems staff will help diagnose and correct the problem.

Details for mail server administrators:

  • The IP address of the system which connects to deliver a message must resolve to a hostname, and that hostname must resolve to the same IP address. Otherwise, the connection is rejected.
  • Click here for detailed information and step-by-step instructions showing how to analyze and fix these problems.
I can't send mail to LPL, because my outgoing mail server is on the Spamhaus or Barracuda blocklist. How do I fix this?

To help block spam, the LPL mail server filters incoming connections by consulting the worldwide Spamhaus and Barracuda lists of known spammers. Incoming connections are rejected from any system listed in the Spamhaus or Barracuda databases.

The sender then receives one of the following error messages:

  • Rejected: ip-address-of-sending-mail-server listed at sbl-xbl.spamhaus.org
  • Rejected: ip-address-of-sending-mail-server listed at b.barracudacentral.org

Legitimate senders who receive such a message should send an email to sys (LPL Systems) (using another email account/ISP, like gmail), specifying the from-address that cannot send. LPL Systems staff will help diagnose and correct the problem.

My Android phone is configured for mail, but mail is slow, late, or not being delivered

Common Android network issues FAQ

Android applications (such as k9) have issues when switching between networks, such as 3g 4g and wifi.

Applications are not always as 'aware' of the network change as is expected and will hang, then respawn over the new route.

In the case of k9 mail client- this can result in a build up of imap processes server-side, and will eventually cause performance issues with mail delivery.

** K9 Workaround: Ensure k9 is up to date and configured with Push disabled.

*easiest action is to remove k9 and then reinstall k9 from the android market

*configure k9 settings using this FAQ: k-9 mail

*install advanced task killer from the android market: AdvancedTaskKiller

*after switching networks, (k9 lags) launch advanced task killer

*kill the k9 process*

*reload the k9 app from the icon

This will clean up the connection issues and allow for normal operations.

How do I configure my Android/Droid phone to send and receive LPL mail?

If your android k-9 mail is already configured with Push disabled as specified below, but k-9 is slow or not working click here.

The Android/Droid phone comes with a mail client program that cannot send mail using TLS. 
The popular (free) K-9 Mail application has TLS support and more.

Follow these instructions to download, install, and configure K-9 Mail to send and receive LPL mail:

  • Click the Applications tab at the bottom of your screen and select Market.
  • Click on the Magnifying Class icon in the upper right.
  • Type K9 in the search box and click the Magnifying Glass icon to search.
  • Click on K9 Mail and install it.
  • When it finishes, open the application list and select K9 Mail.
  • Enter your email account information.
    • Enter your LPL e-mail address in full (include @.lpl.arizona.edu).
    • Enter your password.
    • Click Next.
  • Enter the incoming server settings.
  • Enter your LPL username.
  • Enter your password.
  • Enter hindmost.lpl.arizona.edu
  • Choose SSL (always).
  • Choose PLAIN
  • Enter 993 for port.
  • Enter mail for IMAP path prefix.
  • Click Next.
  • Click Accept Key to accept the certificate.
  • Enter hindmost.lpl.arizona.edu
  • Select TLS (always)
  • Enter 587 for port.
  • Check Require sign-in.
  • Select PLAIN
  • Enter your LPL username.
  • Enter your password.
  • Enter the outgoing server settings.
  • Click Next.
  • Leave these settings as is. Click Next.
  • Enter a name for your account, e.g. LPL
  • Enter your full name.

Every folder you have on Push starts a separate imap process. 
A lot of people are having this problem worldwide, 
so disabling Push as follows is very important!

  • Click LPL.
  • Click Fetching mail.
  • Click Push folders.
  • Select None.
  • Click Poll folders.
  • Select Only 1st class folders.
  • Click Folder poll frequency.
  • Select 30 minutes.

You can also download K-9 Mail from google or from softpedia.

How do I configure my LPL email client to send mail?

Here are instructions for configuring your LPL email client to securely send mail, using any of several popular email programs.

Thunderbird 2.x

  • Click Tools -> "Account Settings" -> "Outgoing Server".
  • Click Edit.
  • In the "Server Name:" field, type hindmost.lpl.arizona.edu
  • In the "Port:" field, change 25 to 587.
  • Check the box next to "Use name and password".
  • Type your LPL username in the "User Name:" field.
  • Click the radio button next to "TLS".
  • Click OK.
  • Click OK.

Thunderbird 3.x - 8.x

  • Click Tools -> "Account Settings" -> "Outgoing Server".
  • Click Edit.
  • In the "Server Name:" field, type hindmost.lpl.arizona.edu
  • In the "Port:" field, change 25 to 587.
  • In the list next to "Connection security:", select "STARTTLS".
  • In the list next to "Authentication method:", select "Normal password".
  • Type your LPL username in the "User Name:" field.
  • Click OK.
  • Click OK.

Mac Mail

  • Click Mail -> Preferences -> Accounts.
  • If you have more than one account, click once on the account that you'd like to configure.
  • If you already have an outgoing server configured for this account:
    • Click on that outgoing server entry (displayed to the right of "Outgoing Mail server (SMTP)").
    • Click Edit SMTP Server List in the pop-up menu.
    • Type hindmost.lpl.arizona.edu in the "Outgoing Mail Server (SMTP)" field.
    • Click "Advanced".
    • Click the radio button next to "Use custom port".
    • Type 587 in the "Use custom port" field.
    • Click the box next to "Use Secure Sockets Layer (SSL)".
    • Select "Password" in the list next to "Authentication".
    • Type your LPL username in the "User Name:" field.
    • Click OK.
  • If you do not yet have an outgoing server configured for this account:
  • Click on the word "None" (displayed to the right of "Outgoing Mail server (SMTP)").
  • Click Edit SMTP Server List in the pop-up menu.
  • Click the + button in the pop-up window.
  • Type LPL in the "Description" field.
  • Type hindmost.lpl.arizona.edu in the "Server Name" field.
  • Click "Advanced".
  • Click the radio button next to "Use custom port".
  • Type 587 in the "Use custom port" field.
  • Click the box next to "Use Secure Sockets Layer (SSL)".
  • Select "Password" in the list next to "Authentication".
  • Type your LPL username in the "User Name:" field (without @lpl.arizona.edu).
  • Click OK.
  • Click Show Certificate.
  • Click the box next to "Always Trust..."
  • Click Connect.
  • Type your Mac password to store the certificate in your Mac keychain.
  • Click OK.
  • The first time you send using Mac Mail, you will see a pop-up regarding security certificate.

Netscape

  • Click Edit.
  • Click "Mail & Newsgroup Account Settings".
  • In the list on the left margin of the window, click "Outgoing Server".
  • Type hindmost.lpl.arizona.edu in the "Server Name:" field.
  • Type 587 in the "Port:" field.
  • Click the box next to "Use name and password".
  • Type your LPL username in the "User Name:" field.
  • For "Use secure connection", click the radio button next to "When available".
  • In the list on the left margin of the window, click "Server Settings".
  • Click the box next to "Use secure connection (SSL)".
  • Click OK.

Outlook Express (Windows)

  • Click Tools -> Accounts -> Mail -> Properties -> Advanced.
  • Next to "Outgoing mail (SMTP)", change 25 to 587.
  • Check the box next to "This server requires a secure connection (SSL)".
  • Click Apply.
  • Click OK.
  • Click Properties -> Servers.
  • In the "Outgoing mail (SMTP):" field, type hindmost.lpl.arizona.edu
  • Under "Outgoing Mail Server", check the box next to "My server requires authentication".
  • Click Settings.
  • Click the radio button next to "Use same settings as my incoming mail server.
  • Do not check the box next to "Log on using Secure Password Authentication"
  • Click OK.
  • Click Apply.
  • Click OK.
  • Click Close.

Outlook 2007 (Windows)

  • Click Tools -> "E-mail Accounts".
  • Click the radio button next to "View or change existing e-mail accounts".
  • Click Next.
  • Highlight your LPL entry in the list.
  • Click Change.
  • Enter hindmost.lpl.arizona.edu next to "Outgoing mail server (SMTP)".
  • Click "More Settings".
  • Click the Advanced tab.
  • Next to "Outgoing mail (SMTP)", change 25 to 587.
  • Check the box next to "This server requires a secure connection (SSL).
  • Click OK.
  • Click "More Settings".
  • Click the "Outgoing Server" tab.
  • Check the box next to "My outgoing server (SMTP) requires authentication".
  • Click the radio button next to "Use same settings as my incoming mail server".
  • Click OK.
  • Click Next.
  • Click Finish.

Outlook 2010 (Windows)

  • Click the File tab.
  • Click the "Account Settings" button.
  • Click the "Add and remove accounts or change existing connection settings" button.
  • Highlight your LPL entry in the list.
  • Click the "Change" button.
  • Uncheck the box next to "Require logon using Secure Password Authentication (SPA)".
  • Enter hindmost.lpl.arizona.edu next to "Outgoing mail server (SMTP)".
  • Click "More Settings".
  • Click the Advanced tab.
  • Next to "Outgoing mail (SMTP)", change 25 to 587.
  • Under that, select TLS next to "Use the following type of encrypted connection".
  • Click OK.
  • Click "More Settings".
  • Click the "Outgoing Server" tab.
  • Check the box next to "My outgoing server (SMTP) requires authentication".
  • Click the radio button next to "Use same settings as my incoming mail server".
  • Click OK.
  • Click Next.
  • Click Finish.

Android/Droid

Android/Droid users: click here for instructions.

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